TSB COVID-19 Response Page
Torrington Savings Bank continues to monitor the evolving public health concerns around COVID-19. The Health and Safety of our customers, employees and the communities we serve are our top priority.
What we are doing:
How We’re Helping Customers
Effective March 26, 2020, we are temporarily making the following adjustments to our fees:
- CD Withdrawal Penalty: We will be waiving early withdrawal penalties on CDs.
- Checking Account Fees: We will be waiving uncollected fund fees.
- Overdraft Protection: We will be rebating fees for Savings Overdraft Protection Transfers.
- Loan Commitment Fee: We will be waiving the $400 re-commitment fee for borrowers that must reschedule their Closing or otherwise extend their ability to close during the COVID-19 pandemic.
- Rate Locks: We will be extending rate lock for 30 days for loan applications currently in process at no charge.
- We have implemented a process to assist customers that have personally been impacted by COVID-19 and have suffered financial difficulty. If you have concerns about making your loan payments please contact us 860-496-2152 or via email at collections@torringtonsavings.bank.
Please note that email is not a secure form of communication. Only your name, contact information and the nature of your request should be included. Do not include any confidential or sensitive information in an email (account numbers, social security numbers, etc.)
How We’re Maintaining Operations
- Torrington Savings Bank has activated our pandemic response team. The team is meeting regularly to discuss new developments, evaluate each department and implement provisions to mitigate unnecessary exposure to our customers and employees.
- Employees have been instructed to absolutely not come to work if they are sick and to exercise social distancing.
- In lieu of in-person meetings, we are scheduling conference calls and have stepped up cleaning schedules in all of our branch locations.
- Effective March 20,2020 we have moved to Drive-up only service, meaning all branch transactions now occur via Drive-up windows or ATMs for all branches with the exception that the Falls Village Lobby remains open as usual and the Main Office which does not have Drive-up capabilities will be closed.
Ways to Bank:
We are strongly encouraging our customers to use the digital platforms that Torrington Savings Bank has available which offer 24/7 access to your accounts:
Mobile and Online Banking
Mobile and Online banking services allow both consumers and businesses the ability to perform many banking transactions from your home or office. The platforms offer the ability to open a checking or savings account, deposit checks, transfer money, review account activity, pay bills and more. You can download our mobile banking app from the App Store for Apple iOS devices and Google Play for Android devices. You can access online banking using the login box right here at www.torringtonsavings.bank
TSB Debit Mastercard
Torrington Savings Bank’s Debit Mastercard allows you to make surcharge-free cash withdrawals at over 32,000 MoneyPass ATMs. Visit Money Pass to find a surcharge-free ATM near you. You can also use your Debit Mastercard wherever Mastercard is accepted to make purchases right from your account without handling cash.
24 Hour ATMs
We offer 5 drive thru windows that allow you to do your banking right from your car. We also have ATM’s at all branch locations.
Mortgage Center
Residential mortgage, home equity loan, and home equity lines of credit applications can be completed online in our Mortgage Center.
Telephone Banking
Our Telephone Banking system, an interactive service that gives you the ability to do simple banking transactions 24 hours a day, 365 days a year.
Keep your personal Information Safe from Fraudsters:
We are asking that all consumers remain vigilant during this uncertain time. Scammers and Cybercriminals will often use times like this to take advantage of people. Click for more information, visit https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing